Select Concord Hospital Medical Group practices are now offering self check-in. In the fall, other practices and outpatient testing locations across our health system will follow. With self check-in you can use your mobile, tablet, or computer device to register for your appointment before your visit. It's simple and quick! We text and email a link you can use on your own device.
The messages are from Concord Hospital health system.
Watch this short video from our self check-in partner, Phreesia, to learn how self check-in works.
How Self Check-In Benefits You
- Faster, smarter check-in experience. Delivered via email or text message.
- Done on your own time, from the privacy of your own device.
- Simple and quick appointment arrival.
Concord Hospital health system is implementing self-checkin, powered by Phreesia, in rolling waves over the next month and a half. Patients scheduled for appointments at practices in the first wave, on or after July 30, will receive a text or email appointment reminder along with an invitation to complete their online check-in.
Need Help?
If you need assistance with self check-in or have additional questions, call (603) 527-2990.
Frequently Asked Questions
Q: What is Phreesia?
A: Phreesia gives healthcare organizations a suite of applications to manage the patient intake process, including mobile registration. Mobile check-in allows you to complete pre-visit registration from your own device (any smartphone, computer or tablet) ahead of time and in the privacy of your home.
Q: Why is Concord Hospital partnering with Phreesia?
A: Concord Hospital is partnering with Phreesia to save you time when arriving at our facilities and ensure that your health records are always up to date.
Q: Is the Phreesia system secure?
A: Yes. Phreesia provides industry-leading privacy and security for our patients’ data. They are held to the same standards as Concord Hospital related to protecting your family’s information. For additional information about Phreesia’s security, visit http://www.phreesia.com/patient-privacy.
Q: Do I use the new system for every appointment?
A: Yes. But once you have completed the initial registration, the next time will be much quicker because Phreesia saves your answers.
Q: Do I need to download an app to do mobile check-in?
A: No. There is no app - you simply click the link provided in the text message or email. This allows you to securely answer any registration and medical questions necessary for your appointment.
Q: Can I complete the forms in a language other than English?
A: Yes! Mobile registration is available in Spanish as well as English.
Q: What happens if I can’t finish my registration before the appointment?
A: That’s okay! If you have not completed your registration before the visit, see one of our receptionists, and they will be happy to send you a new link. Don’t worry; Phreesia saves the information you entered previously.
Q: Do I have to complete check-in using Phreesia?
A: No. You can check in at the front desk if you prefer. However, you will receive appointment reminders via text or email unless you opt-out by selecting 'stop' in the text message or 'unsubscribe' in the email.
Q: Who do I call if I have questions about self check-in?
A: If you have any questions or need assistance with self check-in, please call (603) 527-2990.
